Read a complaint letter from a customer or client to determine appropriate action. Based on this letter, leave a note for your boss listing what the complaint is about and what should be done, if anything, about it. Post your note to your blog.
Answer:
Dear Manager,
I am writing this note based on the complaint received by one of our customers related to the restaurant service, food quality and behavior of the restaurant staff.
1- Customer mentioned that the food came late and cold. A proper investigation should be done on that day to determine the reason the food arrived late and cold to the customer and special procedure should be done based on the outcome of the investigation which can be staff mistake, an error in kitchen and whether the reason was genuine or not.
2- Customer mentioned as well that one of the staff was rude with him when asked to return the food and reheat. for that soft skills and customer service training should be conducted to all staff on how to deal with customers.
3- as a compensation to the customer of what he faced in the restaurant, I suggest to invite him again by writing an apology letter and having him on dinner free of charge in order for him to change his opinion of the restaurant and explain to him what are the actions taken to correct the mistake happened earlier. hopefully by doing that, he will change his opinion about the restaurant and even recommend his friends and family to visit as well.
Roula
Complaint Letter From a Customer- Version 2
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